Level of digital literacy in Kazakhstan grows to 87%
In 2020, the figure was 84.1%, in 2019 - 82.1%, in 2018 - 79.6%
As of July 1, 2022, the number of individual pension accounts (IPS) in the Unified Accumulative Pension Fund for all types of contributions amounted to 11.9 million units, which is 2.7% more compared to the same period last year. In recent years, the number of depositors in the pension fund of the Republic of Kazakhstan has been steadily growing. Kazakhstanis are actively using online services, El.kz reports with reference to the Ranking.kz.
Most of the accounts were opened for mandatory pension contributions (MPC): 10.9 million units. The number of accounts formed at the expense of mandatory professional pension contributions (MPC) increased over the year by almost 9%, amounting to 573.8 thousand units. The largest increase in the number of IPAs was observed in accounts formed at the expense of voluntary pension contributions (VPC): their number increased during the year almost six times, reaching 303.6 thousand units.
With the growth in the number of depositors, the number of services provided also increases. In the first half of this year, the UAPF provided 18.4 million services.
At the same time, 12.6 million operations were carried out in electronic format, 4.4 million - in automatic mode. Thus, about 93% of pension services were received by Kazakhstanis remotely, without leaving home or office. Digitalization of the services provided is one of the priority tasks of the Fund. For example, in 2018, the share of operations for the provision of pension services of the UAPF through electronic communication channels from the total volume of operations was 75%. There is an increase in the popularity and availability of services.
The fund's depositors receive electronic services through the UAPF mobile application, through the official website and through the egov.kz portal. The fund's application in the Google Play Store was downloaded more than 5 million times - this is one of the best indicators in the financial sector of the Republic of Kazakhstan. The official website is no less popular. According to SimilarWeb, only in the last three months (May, June, July) of 2022, the fund's website was visited 671.8 thousand times.
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