Shymkent recently hosted the Digital Qazaqstan 2026 international forum, an event that could mark the beginning of a new era in the relationship between the citizens of Kazakhstan and the state. Dmitry Mun, Vice-Minister of Artificial Intelligence and Digital Development he introduced a paradigm shift: moving from a "digital state" to an "assistant state”,El.kz reports.
The core idea of the 2026–2027 strategy is simple yet ambitious: the person should no longer have to look for a service. Instead, the service should find the person.
The primary tool for this will not be a website or even a traditional mobile app, but an ecosystem of 50 intelligent agents led by AlemGPT project.
While digitalization was previously measured by the number of services moved online, it is now measured by the number of actions saved. AlemGPT effectively transforms eGov from a service portal into an AI interface where results are achieved with a single phrase.
"AlemGPT service will allow users to access services via voice," noted Dmitry Mun.
“For example, to transfer a child to another school, you only need to voice the request. The agent will select the options, access the necessary data, and ask you to confirm the action via biometrics."
According to the Vice-Minister, the system operates on a closed network powered by a domestic supercomputer and a language model that understands the Kazakh language. Users no longer need to understand the inner workings of the state; they only need to formulate a task.
Furthermore, AlemGPT is just one part of a broader architecture. In the next two years, the format of interaction with the state in Kazakhstan will change fundamentally. Dialogue will replace interfaces, and personalized guidance will replace searching.
"We are creating an ecosystem of more than 50 AI agents," Dmitry Mun announced. "Every citizen will have a personal assistant to ensure the simplest possible interaction with the state."
One such tool is already operational: the AI consultant in eGov Mobile. According to the Vice-Minister, users have already consulted it over two million times. This indicates more than just interest; it shows a change in habits people are beginning to ask questions rather than search for answers.
Ministry of Artificial Intelligence and Digital Development
A specific focus is placed on social sectors where the impact of AI will be most significant.
"We are actively implementing AI in healthcare, an 'AI Therapist' is being piloted in 38 clinics. We are also launching legal and tax consultants," the Vice-Minister noted.
For businesses, this could mean the elimination of routine reporting: the system will collect data, verify its accuracy, and submit the forms. The human role will be limited to confirmation.
In parallel, the state is investing in human capital. Over 1 mln Kazakhstanis have already completed AI-related training programs, including 670,000 students. The strategy developers emphasize that digital transformation is impossible without this foundation.
There are already measurable results.
"In collaboration with the Ministry of Justice, we are developing online notary services. Over 89,000 actions have already been completed," Mun reported.
The service has proven particularly popular among Kazakhstanis living abroad, as issuing powers of attorney no longer requires returning to the country.
In the social sphere, the "Social Wallet" is being introduced, featuring a system of digital vouchers for food and medicine.
The Digital Qazaqstan 2026 forum continues its work in Shymkent, bringing together representatives from the government, business, and the IT industry. However, the main takeaway is already clear: Kazakhstan is betting not just on digitalization, but on rethinking the very logic of the state. If these plans are realized, queues will vanish, and accessing services will become significantly simpler and faster.