Kazakhstan has begun testing the multi-agent AI platform AlemGPT, which is intended to integrate the delivery of public services into a unified conversational format, El.kz reports.
A new stage in the digitalisation of public services
Public sector AI initiatives progress beyond the pilot stage in Kazakhstan. AI could become the foundation for delivering of public services. It was stated during the government meeting. This would mean abandoning the familiar model in which users must navigate dozens of sections and platforms.
What is AlemGPT and why it is being tested
According to Deputy PM and Minister of Artificial Intelligence and Digital Development Zhaslan Madiyev, the multi-agent platform AlemGPT is designed as a single entry point for citizens and businesses.
The key idea is that users receive not a separate service, but a final outcome.
From navigation to dialogue
According to the materials presented, the state is preparing to move away from the classic portal-navigation model. Instead of searching for the right section, users will be able to describe their situation by the text format.
This marks a shift from the familiar eGov interface to a conversational format. AI will suggest possible scenarios and guides the user at every stage.
How it is expected to work in practice
In the new format, users will not manually select a service. They will phrase a request in plain language, after which the system will analyse the situation and offer suitable options.
AlemGPT will then help fill in the required data, check the correctness of actions, and bring the process to its logical conclusion. This approach is expected to reduce errors and repeat requests.
A full-fledged AI assistant instead of a set of services
The ministry emphasises that AlemGPT is not intended to be developed as a typical chatbot. The platform is meant to become a universal digital assistant for interacting with the state.
In the future, AI will be able to take context, previous requests, and individual user characteristics into account.
Reactions and expectations
The idea of transferring all public services into a conversational format has already sparked active discussion. For some users, it appears to be a logical continuation of digitalisation; for others, it raises new questions.
Experience from other countries shows that such solutions require time to adapt. It will be particularly important how the system handles non-standard cases and complex life situations.
What will happen to Public Service Centres
Alongside the development of AlemGPT, Kazakhstan plans to reformat its Public Service Centres. They are expected to be transformed into a new type of digital office.
According to the concept, they should resemble spaces like Apple Stores, where staff help people solve digital tasks rather than fill out paperwork. This format a provides an another level of service and a new role for consultants.