75% of Kazakhstan’s banks are already using artificial intelligence, El.kz reports.

According to Madina Abylkassymova, Chairperson of the Agency of Kazakhstan for Regulation and Development of the Financial Market, the adoption of artificial intelligence is becoming a key area in the development of Kazakhstan’s financial sector.

She noted that financial institutions in the country have traditionally been among the first to adopt new technologies. AI is no exception — today, three-quarters of Kazakh banks use AI in various areas, from credit scoring and anti-fraud systems to marketing and customer service. The scale of adoption depends on the capabilities and technical readiness of each institution.

However, Abylkassymova emphasized that the industry faces significant barriers. The lack of unified standards, issues with data quality, and a shortage of qualified specialists create gaps between banks and slow progress.

Each financial institution is effectively building its own model for using AI, but there is still no common approach. Further development will require a major strengthening of infrastructure — investments in computing power, cloud platforms, cybersecurity, and employee training.

According to her, the National Bank and the Ministry of Digital Development must ensure equal access to digital infrastructure for all market participants. Meanwhile, the ARDFM is studying global best practices and plans to develop regulation based on OECD principles and recommendations from the Bank for International Settlements (BIS).